Engagement Models
Types Of Engagement Models
Ideal for customers who have a specific project in mind.
Each project has a set of tasks captured in a Statement of Work.
For a fixed fee all the tasks on the list are accomplished.
Typically, Project engagements take weeks or a few months.
Ideal for customers who need additional staff to manage their environment.
Each augmented staff member is given a broad range of responsibilities that can change week-to-week
Augmentated staff helps customers manage their Cisco/Splunk stack when their own internal resources are in short supply or not ready to take full responsibility.
Typically, Staff Augengagements span months or years.
Ideal for customers who need a subject matter expert to facilitate consensus to achieve the best possible technical outcome.
Workshop examples:
1st Example
A security workshop that identifies and prioritizes detections for maximum security coverage
2nd Example
An IT workshop to determine how best to get data into Splunk.
3rd Example
An architectural workshop to construct the best infrastructure given the many requirements and internal constraints.
- Typically, Workshops only tale a week or two and are followed by a “Project based” engagement.
- A workshop produces a consensus derived report that allows an implementation team to know exactly what to create in a reasonable amount of time under a given budget.
Ideal for customers who don't know what they don't know.
A health check report uncovers underlying issues and their causes.
Health checks typically take one or two weeks to complete
Ideal for customers who need an expert on demand. This is like having a doctor on-call.
The expert does not simply hand out advice.
The expert can put hands-on-keyboard or shoulder-surf to fix the problem quickly.
Typically, retaining an expert requires purchasing a bucket of hours that are consumed through the year on an as-needed basis.
On site or remote?
- Post Covid, not many engagements are on site.
- However, that option still remains.
- Note: On-site engagement tend to be a little bit more expensive.
